Unlocking Success with AI/ML: Harnessing Emotional Analytics for Enhanced Business Productivity

Activity: Talk or presentation typesInvited or keynote talk at national or international conference


In the dynamic landscape of modern business, the integration of Artificial Intelligence and Machine Learning (AI/ML) technologies has become paramount for sustainable success. This Plenary Talk explores the transformative potential of Emotional Analytics, a cutting-edge NLP/NLU application, in enhancing business productivity. By extracting and analysing emotions from customer reviews and mapping them to relevant performance metrics of interest, invaluable insights can be unlocked. The results are then leveraged to empower organisations to make larger data-enabled decisions, personalise customer experience, and streamline operations. The fusion of emotional intelligence and AI/ML heralds a new era in business strategy, driving increased productivity and competitive advantage.

Period29 Oct 2023
Event titleIX International Symposium on Statistics and Optimization
Event typeConference
Degree of RecognitionInternational


  • Artificial Intelligence
  • Machine Learning
  • Emotional Analytics