• Room 02.037 - Riddel Hall Block 3

    United Kingdom

Accepting PhD Students

PhD projects

PhD applications are welcome for students in service quality, value co-creation or social innovation.

20152020

Research output per year

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Personal profile

Research Statement

My research interests are in the area of service quality in Third Sector Organisations. Within this area, I have conducted qualitative research examining service quality in third sector multi-stakeholder networks. I have experience of teaching at undergraduate, post graduate and executive levels.

Teaching

Social innovation and business planning

Operations Management

Leading for Change

Adviser of Studies: Adviser of Studies for second year Business Management students (Queens University Belfast).

Achievements

Bernadette holds a PhD, an MSc in Executive Leadership, a MSSc in Organisational Planning and Manpower Studies and a BA Hons Degree. She has over 22 years of Senior Management experience in Third Sector Organisations where she has assumed responsibility for large scale procurement exercises, quality management, operational and strategic management, and business development. Bernadette also has expertise in securing funds for research and supervising post graduate research students.

 

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Research Output

  • 5 Conference contribution
  • 3 Article

Mission or margin? Using dynamic capabilities to manage adaptive tensions in social purpose organisations' business model innovation

Best, B., Moffett, S., McAdam, R. & Miller, K., 19 Feb 2020, In : Journal of Business Research. 15 p.

Research output: Contribution to journalArticle

Open Access
  • Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services

    Best, B., Moffett, S. & McAdam, R., 18 Mar 2019, 6th EurOMA Sustainable Operations and Supply Chains Forum Gothenburg: Engagement and co-creation of knowledge. p. 1-10 10 p. 13

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

  • Networked Business Models: Are they the key to creating sustainable social and economic value for non-profit social purpose organisations?

    Best, B., Miller, K. & McAdam, R., 27 Jun 2019, EURAM 2019 Conference proceeding. 40 p. 1693

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

  • Stakeholder salience in public sector value co-creation

    Best, B., Moffett, S. & McAdam, R., 04 Jun 2019, In : Public Management Review. 26 p.

    Research output: Contribution to journalArticle

  • 1 Citation (Scopus)

    Examining networked NGO services: reconceptualising value co-creation

    Best, B., Moffett, S., Hannibal, C. & McAdam, R., 06 Jun 2018, In : International Journal of Operations & Production Management. 38, 7, p. 1540-1561 21 p.

    Research output: Contribution to journalArticle

  • 2 Citations (Scopus)

    Prizes

  • ESRC Business Boost Fund

    Bernadette Best (Recipient), 04 Apr 2019

    Prize: Prize (including medals and awards)

  • Activities

    New Business Models for a Sustainable Future: Balancing Social and Economic Outcomes

    Bernadette Best (Invited speaker), Kristel Miller (Organiser), Doroteya Vladimirova (Organiser)
    05 Mar 2020

    Activity: Participating in or organising an event typesParticipation in conference

    Co-production: Theory informing practice

    Bernadette Best (Invited speaker)
    12 Feb 2020

    Activity: Participating in or organising an event typesParticipation in workshop, seminar, course

    European Management Journal (Journal)

    Bernadette Best (Peer reviewer)
    04 Jun 2019

    Activity: Publication peer-review and editorial work typesPublication peer-review

    The Cedar Foundation Strategic Planning Workshop

    Bernadette Best (Participant)
    21 Nov 2019

    Activity: Participating in or organising an event typesParticipation in workshop, seminar, course

    Liverpool John Moores University

    Bernadette Best (Visiting lecturer)
    06 Feb 2019

    Activity: Visiting an external institution typesResearch and Teaching at External Organisation