• Room 02.037 - Riddel Hall Block 3

    United Kingdom

Accepting PhD Students

PhD projects

PhD applications are welcome for students in service quality, value co-creation or social innovation.


Research activity per year

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Personal profile

Research Statement

My research interests are in the area of service quality in Third Sector Organisations. Within this area, I have conducted qualitative research examining service quality in third sector multi-stakeholder networks. I have experience of teaching at undergraduate, post graduate and executive levels.


Social innovation and business planning

Operations Management

Leading for Change

Adviser of Studies: Adviser of Studies for second year Business Management students (Queens University Belfast).


Bernadette holds a PhD, an MSc in Executive Leadership, a MSSc in Organisational Planning and Manpower Studies, a BA Hons Degree and a PGCHET teaching qualification. She has over 22 years of Senior Management experience in Third Sector Organisations where she has assumed responsibility for large scale procurement exercises, quality management, operational and strategic management, and business development. Bernadette also has expertise in securing funds for research and supervising post graduate research students. She is a Fellow of FHEA.


Research Interests

Bernadette is a member of The Centre for Leadership, ethics and organisational research in a changing world (CLEO). 


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