• Room 02.005 - Riddel Hall Block 3

    United Kingdom

Accepting PhD Students

PhD projects

The Role of Trust in Different Contexts: Online (Re)purchasing Behaviour; The Internet of Things (IoT); Artificial Intelligence (AI) Concepts relating to SMART contexts (consumer adoption, new business models, value co-creation and delivery) E-business, Social CRM, Service Industries, SMEs

19992019

Research output per year

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Research Output

2019

The role of structural assurance on previous satisfaction, trust and continuance intention: The case of online betting

McCole, P., Ramsey, E., Kincaid, A., Fang, Y. & Li, H., 2019, In : Information Technology and People.

Research output: Contribution to journalArticle

Open Access
File
2 Citations (Scopus)
89 Downloads (Pure)

The Value of Social Networking Sites in Hotels

Diffley, S. & McCole, P., 08 Apr 2019, In : Qualitative Market Research: An International Journal. 22, 2, p. 114-132

Research output: Contribution to journalArticle

Open Access
File
117 Downloads (Pure)
2018

Examining social customer relationship management among Irish hotels

Diffley, S., McCole, P. & Carvajal-Trujillo, E., 01 Feb 2018, In : International Journal of Contemporary Hospitality Management. 30, 2, p. 1072-1091

Research output: Contribution to journalArticle

Open Access
File
8 Citations (Scopus)
1002 Downloads (Pure)
2016

Extending Customer Relationship Management into a Social Context

Diffley, S. & McCole, P., 2016, Social Media and Interactive Communication: A Service Sector Reflective on the Challenges for Practice and Theory. Durkin, M., McCartan, A. & Brady, M. (eds.). Routledge, p. 25-44 20 p.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Investigating the Nonlinear and Conditional Effects of Trust on Effective Customer Retention --The Role of Institutional Contexts

Zou, H. M., Qureshi, I., Fang, Y., Sun, H., Lim, K., Ramsey, E. & McCole, P., 2016.

Research output: Contribution to conferencePaper

1 Citation (Scopus)

Marketing Analytics and Firm Performance

Williams, J., McCole, P. & McLoughlin, D., 2016.

Research output: Contribution to conferencePaper

2015

Extending Customer Relationship Management into a Social Context

Diffley, S. & McCole, P., 10 Sep 2015, In : Service Industries Journal. 35, 11-12, p. 591-610 20 p.

Research output: Contribution to journalArticle

Open Access
File
15 Citations (Scopus)
1218 Downloads (Pure)

Understanding the Nonlinear and Conditional Effects of Trust for Effective Customer Retention – The Role of E-commerce Institutional Contexts

Zou, H. M., Qureshi, I., Fang, Y., Sun, H., Lim, K., Ramsey, E. & McCole, P., 2015.

Research output: Contribution to conferencePaper

2014

Investigating the Non-linear Effects of Trust on Online Repurchase Intention – The Role of E-Commerce Institutional Contexts

Zou, H. M., Qureshi, I., Fang, Y., Lim, K., Ramsey, E. & McCole, P., 2014.

Research output: Contribution to conferencePaper

Trust, Satisfaction and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-commerce Institutional Mechanisms

Fang, Y., Qureshi, I., Sun, H., McCole, P., Ramsey, E. & Lim, K. H., Jun 2014, In : MIS Quarterly. 38, 2, p. 407-427 21 p.

Research output: Contribution to journalArticle

Open Access
File
236 Citations (Scopus)
173 Downloads (Pure)
2011

Repurchase intention in B2C e-commerce—A relationship quality perspective

Zhang, Y., Fang, Y., Wei, K-K., Ransey, E., McCole, P. & Chen, H., Aug 2011, In : Information and Management. 48, 6, p. 192-200 9 p.

Research output: Contribution to journalArticle

155 Citations (Scopus)
2010

Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns

McCole, P., Ramsey, E. & Williams, J., Sep 2010, In : Journal of Business Research. 63, 9-10, p. 1018-1024 7 p.

Research output: Contribution to journalArticle

184 Citations (Scopus)
2009

Understanding online customer repurchasing intention and the mediating role of trust - an empirical investigation in two developed countries

Qureshi, I., Fang, Y., Ramsey, E., McCole, P., Ibbotson, P. & Compeau, D., Jun 2009, In : European Journal of Information Systems. 18, 3, p. 205-222 18 p.

Research output: Contribution to journalArticle

133 Citations (Scopus)
2008

Factors That Impact Technology Innovation Adoption Among Irish Professional Service Sector SMEs

Ramsey, E., Ibbotson, P. & McCole, P., Dec 2008, In : International Journal of Innovation Management. 12, 4, p. 629-654 26 p.

Research output: Contribution to journalArticle

19 Citations (Scopus)

Repurchase behavior in B2C ecommerce - A relationship quality perspective

Zhang, Y., Fang, Y., Wei, K. K., Ramsey, E., McCole, P. & Chen, H., 01 Dec 2008.

Research output: Contribution to conferencePaper

1 Citation (Scopus)

The Mitigating Effects of Uncertainty on ‘E’ Innovation Propensity: Some Service Sector Evidence

Ramsey, E., Ibbotson, P. & McCole, P., 2008, In : Service Industries Journal. 28 (1), p. 53-72 20 p.

Research output: Contribution to journalArticle

1 Citation (Scopus)
2007

The moderating role of perceived effectiveness of third-party control on trust and online purchasing intentions

Fang, Y., Qureshi, I., McCole, P. & Ramsey, E., 01 Dec 2007, Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights. Vol. 2. p. 1136-1153 18 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)
2005

A Profile of Adopters and Non-adopters of eCommerce in SME Professional Service Firms

McCole, P. & Ramsey, E., Nov 2005, In : Australasian Marketing Journal. 13 (1), 1, p. 36-48 13 p.

Research output: Contribution to journalArticle

34 Citations (Scopus)

E-business in Professional SMEs: the case of New Zealand

Ramsey, E. & McCole, P., 2005, In : Journal of Small Business and Enterprise Development. 12 (4), 4, p. 528-544 17 p.

Research output: Contribution to journalArticle

27 Citations (Scopus)

Internet-Based Business Among Knowledge Intensive Business Services: Some Irish Regional Evidence

Ramsey, E., Ibbotson, P., Bell, J. & McCole, P., Jun 2005, In : Service Industries Journal. 25(4), 4, p. 525-545 21 p.

Research output: Contribution to journalArticle

13 Citations (Scopus)
2004

Dealing with Complaints in Services

McCole, P., 2004, In : International Journal of Contemporary Hospitality Management. 16, 6, p. 345-354

Research output: Contribution to journalArticle

33 Citations (Scopus)

Marketing is Not Dead: A Response to Elegy on the Death of Marketing

McCole, P., 2004, In : European Journal of Marketing. 38 (11-12), p. 1349-1354 6 p.

Research output: Contribution to journalArticle

Refocusing Marketing to Reflect Practice: The Changing Role of Marketing for Business

McCole, P., 2004, In : Marketing Intelligence and Planning. 22 (5), p. 531-539 9 p.

Research output: Contribution to journalArticle

62 Citations (Scopus)

The views of young people in Northern Ireland on anti-sectarianism.

Sinclair, R., McCole, P. & Kelly, B., Apr 2004, In : Child Care in Practice. 10, p. 155-166 12 p.

Research output: Contribution to journalArticle

2002
65 Citations (Scopus)

Transaction Frequency and Trust in Internet Buying Behaviour

McCole, P., 2002, In : Irish Marketing Review. 15, 2, p. 35-50

Research output: Contribution to journalArticle

2001

The Potential Training Impact of Technology on SMEs in Northern Ireland

McCole, P., Morrow, T., Ponsonby, S. & Kelly, B., 2001, In : Journal of European Industrial Training. 25, 2,3,4, p. 90-97

Research output: Contribution to journalArticle

8 Citations (Scopus)
2000

The Re-intermediation of Services: A Conceptual Framework and Empirical Investigation

Palmer, A. & McCole, P., 2000, In : Journal of Vacation Marketing. 6, 1, p. 33-47

Research output: Contribution to journalArticle

42 Citations (Scopus)
72 Citations (Scopus)
1999

The virtual re-intermediation of travel services: A conceptual framework and empirical investigation

Palmer, A. & McCole, P., 01 Jan 1999, In : Journal of Vacation Marketing. 6, 1, p. 33-47 15 p.

Research output: Contribution to journalArticle

34 Citations (Scopus)