Assessing family carer satisfaction with healthcare delivery

Kevin Brazil*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter


This chapter examines the considerations that must be made when assessing family carer perceptions on the quality of healthcare delivery at the end of life. It discusses the conceptual framework for evaluating the quality of palliative care developed by Avis Donabedian and analyses the ethical considerations in assessing family carer satisfaction. The findings reveal that family carer satisfaction with care is a key outcome variable for evaluating the quality of palliative care. However, given the limitations of existing measures of quality of care, novel approaches to assessing quality and evaluating family carer perceptions of care should be developed.

Original languageEnglish
Title of host publicationFamily Carers in Palliative Care
Subtitle of host publicationA guide for health and social care professionals
PublisherOxford University Press/UNESCO
ISBN (Electronic)9780191730252
ISBN (Print)9780199216901
Publication statusPublished - 17 Nov 2011
Externally publishedYes


  • Avis donabedian
  • Family carer perceptions
  • Healthcare delivery
  • Palliative care
  • Quality of care

ASJC Scopus subject areas

  • General Nursing


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