Assessing family members' satisfaction with information sharing and communication during Hospital care at the end of life

Kevin Brazil, Cupido Cupido, Alan Taniguchi, Michelle Howard, Noori Akhtar-Danesh, Andrea Frolic

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Context
Despite the fact that most deaths occur in hospital, problems remain with how patients and families experience care at the end of life when a death occurs in a hospital.

Objectives
(1) assess family member satisfaction with information sharing and communication, and (2) examine how satisfaction with information sharing and communication is associated with patient factors.

Methods
Using a cross-sectional survey, data were collected from family members of adult patients who died in an acute care organization. Correlation and factor analysis were conducted, and internal consistency assessed using Cronbach's alpha. Linear regression was performed to determine the relationship among patient variables and satisfaction on the Information Sharing and Communication (ISC) scale.

Results
There were 529 questionnaires available for analysis. Following correlation analysis and the dropping of redundant and conceptually irrelevant items, seven items remained for factor analysis. One factor was identified, described as information sharing and communication, that explained 76.3% of the variance. The questionnaire demonstrated good content and reliability (Cronbach's alpha 0.96). Overall, family members were satisfied with information sharing and communication (mean total satisfaction score 3.9, SD 1.1). The ISC total score was significantly associated with patient gender, the number of days in hospital before death, and the hospital program where the patient died.

Conclusions
The ISC scale demonstrated good content validity and reliability. The ISC scale offers acute care organizations a means to assess the quality of information sharing and communication that transpires in care at the end of life.
Original languageEnglish
Pages (from-to)82-86
JournalJournal of Palliative Medicine
Volume16
Issue number1
DOIs
Publication statusPublished - 01 Jan 2013

Bibliographical note

Copyright 2013 Elsevier B.V., All rights reserved.

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