Challenges in the Adoption of Mobile Information Communication Technology (M-ICT) in the Construction Phase of Infrastructure Projects in the UK

Eloise Atkinson, John Spillane, Jim Bradley, Tara Brooks

Research output: Contribution to journalArticlepeer-review

Abstract

The purpose of this paper is to investigate the challenges faced with mobile ICT (M-ICT), more specifically tablet software, in the construction phase of UK infrastructure projects. Quality assurance in the context of passive fire protection is scrutinised, where M-ICT use is prevalent, to provide an industry perspective.
The research design is founded on exploratory multiple case study approach. specific themes are developed, based on a critical review of previous ICT studies. The themes identified are used to inform a qualitative interview protocol for investigating three large UK infrastructure projects. Each project is at different stages in the construction phase, with varying examples of M-ICT implementation in use. Participants are interviewed regarding their experiences of the implementation of M-ICT on each project.
Findings identify diverse experiences across each project. Single and multiple M-ICT platforms are currently being used, with individual stakeholders using ICT in isolation, and in some instances, multiple project stakeholders are using it together. Complete replacement of paper-based processes is evident in one case study, but more commonly, digital technology is being used in parallel to traditional paper-based processes. The challenges, although varied across each case study, can be categorised under the themes of; Technology (IT Support, ICT Infrastructure, IT Security, Contractual, Software), People (Social Aspects, User Competency, Safety), Technical Compliance (Technical Compliance Evidence), and Process (Conventional processes).
It is recommended that each theme be reviewed at project commencement, with all key stakeholders, to ensure key aspects are considered prior to M-ICT deployment. This will ensure avoidance of challenges reported and maximise the opportunities which are available through M-ICT in a multi-stakeholder infrastructure project.
Original languageEnglish
Number of pages51
JournalInternational Journal of Building Pathology and Adaptation
Publication statusAccepted - 17 Sep 2021

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