Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services

Bernadette Best, Sandra Moffett, Rodney McAdam

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This study examines types of value co-created through stakeholder engagement and knowledge co-creation using a case study of seven UK Non-Government Organisations (NGOs) contracted by the State to delivery public services. Using multiple data collection methods, we show that three categories of engagement platforms (joint processes, physical resources/spaces/events, and digital applications) and three levels of engagement (cognitive, emotional, and behavioural engagement) are relevant in the co-creation of value in NGO multi-stakeholder settings. Showing how different types of value are co-created through stakeholder engagement at various stages of knowledge co-creation, raises the potential for improved value demonstration and sustainability.
Original languageEnglish
Title of host publication6th EurOMA Sustainable Operations and Supply Chains Forum Gothenburg: Engagement and co-creation of knowledge
Pages1-10
Number of pages10
Publication statusPublished - 18 Mar 2019

Keywords

  • value co-creation
  • knowledge co-creation
  • stakeholders
  • engagement

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    Best, B., Moffett, S., & McAdam, R. (2019). Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services. In 6th EurOMA Sustainable Operations and Supply Chains Forum Gothenburg: Engagement and co-creation of knowledge (pp. 1-10). [13]