Community conversational: Supporting and capturing deliberative talk in local consultation processes

Ian G. Johnson, Alistair McDonald, Jo Briggs, Jennifer Manuel, Karen Salt, Emma Flynn, John Vines

Research output: Chapter in Book/Report/Conference proceedingConference contribution

14 Citations (Scopus)

Abstract

The development of platforms for community decisionmaking has been of growing interest to the HCI community, yet the ways technology might be woven into traditional consultation processes has been under-studied. We conducted fieldwork at consultation events where residents were invited to discuss and map assets related to their neighbourhoods to inform community decision-making. The fieldwork highlighted problems with equality, turn taking, the evidencing and elaborating on opinions by residents, and challenges related to capturing and documenting the events. We developed Community Conversational - a hybrid tabletop game and digital capture and review platform - in response to these issues. Community Conversational was designed to provide a flexible structure to consultation events related to 'place', and support the production, capture and review of deliberative 'talk' to support decision-making. We study how the platform was used in two consultation events, and discuss the implications of capturing and evidencing local people's opinions for the accountability of decisionmakers and community organisations. Copyright is held by the owner/author(s).

Original languageEnglish
Title of host publication CHI '17 Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems Pages 2320-2333
Subtitle of host publication 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 06/05/2017 → 11/05/2017 Denver, United States
PublisherACM
ISBN (Electronic)978-1-4503-4655-9
DOIs
Publication statusPublished - 12 May 2017
Externally publishedYes
Event2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 - Denver, United States
Duration: 06 May 201711 May 2017

Conference

Conference2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017
CountryUnited States
CityDenver
Period06/05/201711/05/2017

Keywords

  • Civic technology
  • Consultation
  • Deliberation

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

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