Community conversational: Supporting and capturing deliberative talk in local consultation processes

Ian G. Johnson; Alistair McDonald; Jo Briggs; Jennifer Manuel; Karen Salt; Emma Flynn; John Vines

doi:10.1145/3025453.3025559

Community conversational: Supporting and capturing deliberative talk in local consultation processes

Ian G. Johnson, Alistair McDonald, Jo Briggs, Jennifer Manuel, Karen Salt, Emma Flynn, John Vines

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

24 Citations (Scopus)

Abstract

The development of platforms for community decisionmaking has been of growing interest to the HCI community, yet the ways technology might be woven into traditional consultation processes has been under-studied. We conducted fieldwork at consultation events where residents were invited to discuss and map assets related to their neighbourhoods to inform community decision-making. The fieldwork highlighted problems with equality, turn taking, the evidencing and elaborating on opinions by residents, and challenges related to capturing and documenting the events. We developed Community Conversational - a hybrid tabletop game and digital capture and review platform - in response to these issues. Community Conversational was designed to provide a flexible structure to consultation events related to 'place', and support the production, capture and review of deliberative 'talk' to support decision-making. We study how the platform was used in two consultation events, and discuss the implications of capturing and evidencing local people's opinions for the accountability of decisionmakers and community organisations. Copyright is held by the owner/author(s).

Original language	English
Title of host publication	CHI '17 Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems Pages 2320-2333
Subtitle of host publication	2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 06/05/2017 → 11/05/2017 Denver, United States
Publisher	Association for Computing Machinery
ISBN (Electronic)	978-1-4503-4655-9
DOIs	https://doi.org/10.1145/3025453.3025559
Publication status	Published - 12 May 2017
Externally published	Yes
Event	2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 - Denver, United States Duration: 06 May 2017 → 11 May 2017

Conference

Conference	2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017
Country/Territory	United States
City	Denver
Period	06/05/2017 → 11/05/2017

Keywords

Civic technology
Consultation
Deliberation

ASJC Scopus subject areas

Human-Computer Interaction
Computer Graphics and Computer-Aided Design
Software

Access to Document

10.1145/3025453.3025559Licence: Unspecified

Cite this

Johnson, I. G., McDonald, A., Briggs, J., Manuel, J., Salt, K., Flynn, E., & Vines, J. (2017). Community conversational: Supporting and capturing deliberative talk in local consultation processes. In CHI '17 Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems Pages 2320-2333 : 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 06/05/2017 → 11/05/2017 Denver, United States Association for Computing Machinery. https://doi.org/10.1145/3025453.3025559

Johnson, Ian G. ; McDonald, Alistair ; Briggs, Jo et al. / Community conversational : Supporting and capturing deliberative talk in local consultation processes. CHI '17 Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems Pages 2320-2333 : 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 06/05/2017 → 11/05/2017 Denver, United States. Association for Computing Machinery, 2017.

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title = "Community conversational: Supporting and capturing deliberative talk in local consultation processes",

abstract = "The development of platforms for community decisionmaking has been of growing interest to the HCI community, yet the ways technology might be woven into traditional consultation processes has been under-studied. We conducted fieldwork at consultation events where residents were invited to discuss and map assets related to their neighbourhoods to inform community decision-making. The fieldwork highlighted problems with equality, turn taking, the evidencing and elaborating on opinions by residents, and challenges related to capturing and documenting the events. We developed Community Conversational - a hybrid tabletop game and digital capture and review platform - in response to these issues. Community Conversational was designed to provide a flexible structure to consultation events related to 'place', and support the production, capture and review of deliberative 'talk' to support decision-making. We study how the platform was used in two consultation events, and discuss the implications of capturing and evidencing local people's opinions for the accountability of decisionmakers and community organisations. Copyright is held by the owner/author(s).",

keywords = "Civic technology, Consultation, Deliberation",

author = "Johnson, {Ian G.} and Alistair McDonald and Jo Briggs and Jennifer Manuel and Karen Salt and Emma Flynn and John Vines",

year = "2017",

month = may,

day = "12",

doi = "10.1145/3025453.3025559",

language = "English",

booktitle = "CHI '17 Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems Pages 2320-2333",

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Johnson, IG, McDonald, A, Briggs, J, Manuel, J, Salt, K, Flynn, E & Vines, J 2017, Community conversational: Supporting and capturing deliberative talk in local consultation processes. in CHI '17 Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems Pages 2320-2333 : 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 06/05/2017 → 11/05/2017 Denver, United States. Association for Computing Machinery, 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017, Denver, United States, 06/05/2017. https://doi.org/10.1145/3025453.3025559

Community conversational: Supporting and capturing deliberative talk in local consultation processes. / Johnson, Ian G.; McDonald, Alistair; Briggs, Jo et al.
CHI '17 Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems Pages 2320-2333 : 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 06/05/2017 → 11/05/2017 Denver, United States. Association for Computing Machinery, 2017.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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T2 - 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017

AU - Johnson, Ian G.

AU - McDonald, Alistair

AU - Briggs, Jo

AU - Manuel, Jennifer

AU - Salt, Karen

AU - Flynn, Emma

AU - Vines, John

PY - 2017/5/12

Y1 - 2017/5/12

N2 - The development of platforms for community decisionmaking has been of growing interest to the HCI community, yet the ways technology might be woven into traditional consultation processes has been under-studied. We conducted fieldwork at consultation events where residents were invited to discuss and map assets related to their neighbourhoods to inform community decision-making. The fieldwork highlighted problems with equality, turn taking, the evidencing and elaborating on opinions by residents, and challenges related to capturing and documenting the events. We developed Community Conversational - a hybrid tabletop game and digital capture and review platform - in response to these issues. Community Conversational was designed to provide a flexible structure to consultation events related to 'place', and support the production, capture and review of deliberative 'talk' to support decision-making. We study how the platform was used in two consultation events, and discuss the implications of capturing and evidencing local people's opinions for the accountability of decisionmakers and community organisations. Copyright is held by the owner/author(s).

AB - The development of platforms for community decisionmaking has been of growing interest to the HCI community, yet the ways technology might be woven into traditional consultation processes has been under-studied. We conducted fieldwork at consultation events where residents were invited to discuss and map assets related to their neighbourhoods to inform community decision-making. The fieldwork highlighted problems with equality, turn taking, the evidencing and elaborating on opinions by residents, and challenges related to capturing and documenting the events. We developed Community Conversational - a hybrid tabletop game and digital capture and review platform - in response to these issues. Community Conversational was designed to provide a flexible structure to consultation events related to 'place', and support the production, capture and review of deliberative 'talk' to support decision-making. We study how the platform was used in two consultation events, and discuss the implications of capturing and evidencing local people's opinions for the accountability of decisionmakers and community organisations. Copyright is held by the owner/author(s).

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ER -

Johnson IG, McDonald A, Briggs J, Manuel J, Salt K, Flynn E et al. Community conversational: Supporting and capturing deliberative talk in local consultation processes. In CHI '17 Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems Pages 2320-2333 : 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 06/05/2017 → 11/05/2017 Denver, United States. Association for Computing Machinery. 2017 doi: 10.1145/3025453.3025559

Community conversational: Supporting and capturing deliberative talk in local consultation processes

Abstract

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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