Critical factors in software outsourcing - A pilot study

Nilay Oza*, Tracy Hall, Austen Rainer, Susan Grey

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

27 Citations (Scopus)

Abstract

This report aims to present the critical factors in outsourcing relationships. This study analyses the vendors' views on managing outsourcing relationships. We designed this empirical study from our previous literature survey. Here, we analyze data collected in two interviews through categorization techniques. Our findings suggest the importance of process, communication, trust, value addition, consistency and financial benefits. Our findings also highlight a few difficulties in outsourcing relationships. We also detail the research methods used in this short empirical study. We explain the research approaches undertaken for data collection, and data analysis.

Original languageEnglish
Title of host publicationWISER 2004 - ACM Workshop on Interdisciplinary Software Engineering Research
Pages67-71
Number of pages5
Publication statusPublished - 01 Dec 2004
Externally publishedYes
EventWISER 2004 - ACM Workshop on Interdisciplinary Software Engineering Research - Newport Beach, CA, United States
Duration: 05 Nov 200405 Nov 2004

Conference

ConferenceWISER 2004 - ACM Workshop on Interdisciplinary Software Engineering Research
CountryUnited States
CityNewport Beach, CA
Period05/11/200405/11/2004

Keywords

  • Critical factors
  • Relationships
  • Software outsourcing

ASJC Scopus subject areas

  • Engineering(all)

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  • Cite this

    Oza, N., Hall, T., Rainer, A., & Grey, S. (2004). Critical factors in software outsourcing - A pilot study. In WISER 2004 - ACM Workshop on Interdisciplinary Software Engineering Research (pp. 67-71)