Customer Service Performance and  Delivery: A Qualitative Review

Jay Wiggan; T. Talbot; N. Hendy; A. Rafferty; R. Calcraft; B. Wyatt

Customer Service Performance and Delivery: A Qualitative Review

Jay Wiggan, T. Talbot, N. Hendy, A. Rafferty, R. Calcraft, B. Wyatt

Research output: Book/Report › Other report

Original language	English
Publisher	Department for Work and Pensions, The Stationery Office
Volume	276
Publication status	Published - 2005

Bibliographical note

Brief Description: Part of the DWP ongoing series of research reports
Commissioning Body / Publisher: Department for Work and Pensions, Corporate Document Services

Cite this

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title = "Customer Service Performance and Delivery: A Qualitative Review",

author = "Jay Wiggan and T. Talbot and N. Hendy and A. Rafferty and R. Calcraft and B. Wyatt",

note = "Brief Description: Part of the DWP ongoing series of research reports Commissioning Body / Publisher: Department for Work and Pensions, Corporate Document Services",

year = "2005",

language = "English",

volume = "276",

publisher = "Department for Work and Pensions, The Stationery Office",

}

TY - BOOK

T1 - Customer Service Performance and Delivery: A Qualitative Review

AU - Wiggan, Jay

AU - Talbot, T.

AU - Hendy, N.

AU - Rafferty, A.

AU - Calcraft, R.

AU - Wyatt, B.

N1 - Brief Description: Part of the DWP ongoing series of research reports Commissioning Body / Publisher: Department for Work and Pensions, Corporate Document Services

PY - 2005

Y1 - 2005

M3 - Other report

VL - 276

BT - Customer Service Performance and Delivery: A Qualitative Review

PB - Department for Work and Pensions, The Stationery Office

ER -