Customers could be the weak link in consumer data management systems

Ardi Kolah, Bernadette Kamleitner*, Vincent Mitchell*, Andrew Stephen*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


Customers may be a significant weak link in companies’ efforts to properly
protect customer data and respect individuals’ privacy rights. The research conducted for this paper shows between 93 per cent and 99 per cent fail to realise, recognise and respect peer-dependent privacy. This paper discusses how companies can manage regulatory requirements and reputation or even utilise future liabilities by knowing how to address or circumvent the three levels (data transfer, rights acknowledgement and respect) at which peer-dependent privacy breaches happen.
Original languageEnglish
Pages (from-to)171-176
Number of pages7
JournalJournal of Data Protection & Privacy
Issue number2
Publication statusPublished - 25 Nov 2018

Bibliographical note

Ardi Kolah is now doctoral researcher at Queen's University Belfast. He is the founder and editor-in-chief of the Journal of Data Protection & Privacy


  • privacy
  • peer-dependence
  • social
  • data management
  • informed consent

ASJC Scopus subject areas

  • Social Sciences(all)


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