| Original language | English |
|---|---|
| Pages (from-to) | 345-354 |
| Journal | International Journal of Contemporary Hospitality Management |
| Volume | 16 |
| Issue number | 6 |
| Publication status | Published - 2004 |
Dealing with Complaints in Services
Patrick McCole
Research output: Contribution to journal › Article › peer-review
38
Citations
(Scopus)