Emotional labour and turnover intentions in call centres

Joanne Wilson, N. Chmiel

    Research output: Contribution to conferencePaper

    Original languageEnglish
    Publication statusPublished - May 2005
    EventNorthern Ireland Branch of the British Psychological Society's Annual Conference - Portrush, United Kingdom
    Duration: 01 May 200501 May 2005

    Conference

    ConferenceNorthern Ireland Branch of the British Psychological Society's Annual Conference
    CountryUnited Kingdom
    CityPortrush
    Period01/05/200501/05/2005

    Cite this