Evaluating the Service Quality of Information Services Using a New 'P-C-P' Attributes Model

Shirley-Ann Hazlett, George Philip

Research output: Contribution to journalArticle

13 Citations (Scopus)
Original languageEnglish
Pages (from-to)900-916
Number of pages17
JournalInternational Journal of Quality and Reliability Management
Volume18
Publication statusPublished - 2001

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