Evaluating the Service Quality of Information Services Using a New 'P-C-P' Attributes Model

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	900-916
Number of pages	17
Journal	International Journal of Quality and Reliability Management
Volume	18
Publication status	Published - 2001

Cite this

@article{7520ed31c47146fab80a98d07a39ee34,

title = "Evaluating the Service Quality of Information Services Using a New 'P-C-P' Attributes Model",

author = "Shirley-Ann Hazlett and George Philip",

year = "2001",

language = "English",

volume = "18",

pages = "900--916",

journal = "International Journal of Quality and Reliability Management",

issn = "0265-671X",

publisher = "Emerald Publishing",

}