Evidence-based insights about issue management processes: An exploratory study

Vahid Garousi*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Citations (Scopus)


Issue (e.g., defect) repositories usually contain rich information that can be used to mine evidence about team dynamics, issue management processes, and other aspects of software development. The exploratory case study reported in this paper uses quantitative issue tracking data of three open-source projects to derive insights into how issues emerge and are handled in opensource projects. The mined information provides empirical evidence for a few beliefs in the software engineering and process communities. For example, depending on their specific context factors, projects show different degrees of responsiveness to the occurrence of defects. Software engineers can use techniques similar to those presented in this paper to mine the issue repositories of their in-house development projects. This may serve to better characterize their issue management processes, to perform self-assessment and evaluation on them, and also to identify process smells (symptoms) in those processes.

Original languageEnglish
Title of host publicationTrustworthy Software Development Processes - International Conference on Software Process, ICSP 2009, Proceedings
Number of pages12
Publication statusPublished - 17 Jul 2009
Externally publishedYes
EventInternational Conference on Software Process, ICSP 2009 - Vancouver, BC, Canada
Duration: 16 May 200917 May 2009

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume5543 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


ConferenceInternational Conference on Software Process, ICSP 2009
CityVancouver, BC


  • Evidence report
  • Issue management
  • Issue processing
  • Issue repositories
  • Open-source projects
  • Qualitative analysis

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)


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