Extending the Two Process Model of Burnout in Child Protection Workers: The Role of Resilience in Mediating Burnout via Organizational Factors of Control, Values, Fairness, Reward, Workload and Community Relationships

Paula McFadden, John Mallet, Michael Leiter

Research output: Contribution to journalArticle

16 Citations (Scopus)
310 Downloads (Pure)

Abstract

Burnout has been disproportionally reported in child-protection social work. This paper presents data from 162 child-protection staff in Northern-Ireland, assessed for burnout using the Maslach Burnout Inventory. Path models were estimated, based on an extension of the Two Process Demands and Values model (Leiter, 2008) to include additional measures of resilience using the Resilience Scale-14, as well as Perceived Rewards and Sense of Community from the Areas of Work Life Scale AWLS (Leiter, 2008). Findings: Optimal model fit was achieved by modelling Resilience as a mediator of the relationship between organisational factors of Control and Value Congruence and burnout. Resilience also directly predicted Emotional Exhaustion (β = -.23, p<.005) and Personal Accomplishment (β = .46, p<.001). Workload was the strongest direct predictor of Emotional Exhaustion (β = -.54, p<.001). Adding Perceived Rewards to extend the Two Process Model was moderately associated with Control (β =.44, p<.001), Workload (β =.26, p<.005), Fairness (β =.40, p<.001) and Values (β =.32, p<.001). In the final model, Resilience is modelled as both an outcome of some organisational factors whilst also making a unique direct contribution to explaining burnout alongside other organisational factors. Other pathways and mediating relationships are reported and further research directions discussed.
Original languageEnglish
Number of pages12
JournalStress and Health
Early online date23 May 2017
DOIs
Publication statusEarly online date - 23 May 2017

Keywords

  • Burnout
  • Resilience
  • Organizational factors
  • Social work

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  • Activities

    • 1 Participation in conference
    • 1 Contribution to the work of national or international committees and working groups

    Resilience and Burnout in Social Work

    Paula McFadden (Advisor)

    28 Apr 2017

    Activity: Consultancy typesContribution to the work of national or international committees and working groups

    Pathways to Resilience IV: Global South Perspectives, Cape Town, June 2017

    Paula McFadden (Participant)

    14 Jun 201716 Jun 2017

    Activity: Participating in or organising an event typesParticipation in conference

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