This article examines the practices adopted by firms in the Republic of Ireland to manage conflict involving groups of employees, focusing in particular on the uptake of 'alternative dispute resolution practices'. The article reveals that conflict management practices take the form of 'systems', and it estimates the incidence of innovative conflict management systems, incorporating alternative dispute resolution (ADR) practices, as involving about 30 per cent of firms. A series of influences are shown to be associated with innovative, ADR-based conflict management systems, especially commitment-oriented HRM practices and whether unions are recognized. © Blackwell Publishing Ltd/London School of Economics 2010.
ASJC Scopus subject areas
- Business, Management and Accounting(all)
- Management of Technology and Innovation
- Organizational Behavior and Human Resource Management
Roche, W. K., & Teague, P. (2011). Firms and Innovative Conﬂict Management Systems in Ireland. British Journal of Industrial Relations, 49(3), 436-459. https://doi.org/10.1111/j.1467-8543.2009.00774.x