Having a “say”: forms of voice in Australian call centres

Anthony McDonnell, Julia Connell, Zeenobiyah Hannif, John Burgess

Research output: Contribution to journal › Article › peer-review

7 Citations (Scopus)

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@article{7aab3380fc734ea6ba87dcef9ff667d2,

title = "Having a “say”: forms of voice in Australian call centres",

author = "Anthony McDonnell and Julia Connell and Zeenobiyah Hannif and John Burgess",

year = "2014",

doi = "10.1108/ER-01-2013-0005",

language = "English",

volume = "36",

pages = "214--234",

journal = "Employee Relations",

issn = "0142-5455",

publisher = "Emerald Publishing",

number = "3",

}