Impact of operator experience on information feedback and reusability

Chikezie Okike, Kiran Fernandes, Yu Xiong

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)


Keeping a record of operator experience remains a challenge to operation management and a major source of inefficiency in information management. The objective is to develop a framework that enables an explicit presentation of experience based on information use. A purposive sampling method is used to select four small and medium-sized enterprises as case studies. The unit of analysis is the production process in the machine shop. Data collection is by structured interview, observation and documentation. A comparative case analysis is applied. The findings suggest experience is an accumulation of tacit information feedback, which can be made explicit in information use interoperatability matrix. The matrix is conditioned upon information use typology, which is strategic in waste reduction. The limitations include difficulty of participant anonymity where the organisation nominates a participant. Areas for further research include application of the concepts to knowledge management and shop floor resource management.
Original languageEnglish
Pages (from-to)318-331
Number of pages14
JournalProduction Planning & Control: The Management of Operations
Issue number4
Early online date21 Jun 2012
Publication statusEarly online date - 21 Jun 2012

ASJC Scopus subject areas

  • Industrial and Manufacturing Engineering
  • Computer Science Applications
  • Strategy and Management
  • Management Science and Operations Research

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