Information Systems for Charities in the 'New Normal'

Charities represent a significant and growing part of the economy. However, subsequent to the 2008 financial crisis and accompanying government cuts, many charities have experienced a ‘perfect storm’ of increased demand for services and reduction in funding. We have also seen charity failure and consolidation within the sector, some high-profile scandals and increasing stakeholder demands for transparency on what charities do and the associated costs. Subsequently, the ‘new normal’ for charities increasingly involves ‘doing more with less’ and in this context the ability to monitor and improve performance and to control and reduce costs may be essential.