Knowledge integration mechanisms in high-technology business-to-business services vendors

Ashish Malik*, Venkataraman Nilakant

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

26 Citations (Scopus)


Employing a multidisciplinary approach this paper addresses an important area of how born global high-technology firms develop knowledge integration capability through their internal and external networks. Knowledge integration is noted as a critical capability in the innovation process. Our exploratory study contributes by: presenting evidence from India’s high-technology IT/BPO offshore outsourcing business-to-business (B2B) vendors; adding to the theoretical body of knowledge by identifying the three critical operational routines of learning, market and quality orientations that are critical in developing knowledge integration capability and supporting innovation processes; and develops a theoretical framework for future researchers to test it through survey designs. We conclude by identifying future research and managerial implications for firms operating in such milieus. 

Original languageEnglish
Pages (from-to)565-574
Number of pages10
JournalKnowledge Management Research and Practice
Issue number4
Publication statusPublished - 01 Jun 2016
Externally publishedYes

Bibliographical note

Funding Information:
Venkataraman Nilakant, Associate Professor, teaches at the Department of Management, University of Canterbury, Christchurch New Zealand. He specialises in change management and his work appears in several premier academic journals and books. More recently he has been the recipient of a major research grant on organisational resilience.

Publisher Copyright:
© 2015 Operational Research Society Ltd. All rights reserved.


  • business-tobusiness
  • high-technology firms
  • India
  • innovation
  • knowledge integration mechanisms

ASJC Scopus subject areas

  • Management Information Systems
  • Business and International Management
  • Strategy and Management
  • Management Science and Operations Research
  • Library and Information Sciences
  • Management of Technology and Innovation


Dive into the research topics of 'Knowledge integration mechanisms in high-technology business-to-business services vendors'. Together they form a unique fingerprint.

Cite this