Marketing Strategy in Britain’s Railways, 1923-1938’

Research output: Contribution to journalArticle

Abstract

Purpose
This paper aims to reassess the marketing strategy of Britain’s Big Four railway companies during the interwar period to locate railway marketing in the broader context of railway business and the general development of service marketing in Britain.

Design/methodology/approach
By a detailed analysis of internal company records, this paper discusses three aspects of railway marketing: the development of marketing departments within the companies, the control of marketing expenditure and the industry-wide marketing alliance. The three areas of railway marketing are examined by way of comparing them with the corresponding situations in other British industries.

Findings
It reveals the relatively advanced state of railway companies’ marketing in the contemporary context. Furthermore, a series of re-organisations are interpreted as a response to the inter-modal competition from road traffic.

Originality/value
By characterising railway marketing in the interwar period as part of the industry’s rear-guard battle in the competitive travel market, in which railways were clearly losing out to road traffic, the paper provides a perspective that enables to understand how the “golden age” of railway marketing coincided with the railways’ decline in the passenger business.
Original languageEnglish
Pages (from-to)425-450
JournalJournal of Historical Research in Marketing
Volume9
Issue number4
DOIs
Publication statusPublished - 20 Nov 2017

Fingerprint Dive into the research topics of 'Marketing Strategy in Britain’s Railways, 1923-1938’'. Together they form a unique fingerprint.

  • Cite this