Nurses’ perception regarding the quality of communication between nurses and physicians in emergency departments in Saudi Arabia: a cross sectional study

Nawal Daheshi*, Sameer A. Alkubati, Hazel Villagracia, Eddieson Pasay-an, Ghadeer Alharbi, Farhan Alshammari, Norah Madkhali, Bushra Alshammari*, Daniele Giansanti (Editor)

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

8 Citations (Scopus)
128 Downloads (Pure)

Abstract

Background: One of the defining characteristics of safe and highly reliable patient care is effective team communication. It is becoming increasingly crucial to improve communication among healthcare team members since social and medical conditions change quickly. Main aim: The present study seeks to assess nurses’ perception of the quality of communications between physicians and nurses and associated factors in the emergency departments of selected government hospitals in Saudi Arabia. Methods: A cross-sectional study was carried out in five hospitals in Jazan and three hospitals in Hail City, Saudi Arabia, on a convenience sample of 250 nurses total using self-administered questionnaires. Independent sample t-tests and one-way ANOVA were used for the data analysis. Ethical considerations were adhered to throughout the conduct of the study. Results: The mean score of all domains of nurses’ perceptions of the quality of nurse–physician communication in emergency departments was 60.14 out of 90. The highest mean score was observed in the openness subdomain, followed closely by relevance and satisfaction, with mean percentages of 71.65% and 71.60%, respectively. Age, level of education, years of experience, and job position had significant positive correlations with nurses’ perceptions of the quality of nurse–physician communication. (p = 0.002, 0.016, 0.022, and 0.020, respectively). Post hoc tests showed that nurses older than 30, those with diplomas, those with more than 10 years’ experience, and those in supervisory positions had more positive perceptions of the quality of nurse–physician communication. On the other hand, there was no significant difference in the mean scores of quality of nurse–physician communication with regard to participants’ sex, marital status, nationality, and working hours (p > 0.05). Multiple linear regression showed that none of the independent factors affected the nurses’ perceptions of the quality of nurse–physician communication in emergency departments (p > 0.05). Conclusions: Overall, the quality of communication between nurses and physicians was not satisfactory. Future research should be meticulously planned, using validated outcome measures, that will capture and reflect the goals of communication among healthcare teams.
Original languageEnglish
Article number645
JournalHealthcare
Volume11
Issue number5
Early online date22 Feb 2023
DOIs
Publication statusPublished - 01 Mar 2023

Keywords

  • Article
  • quality
  • communication
  • nurses
  • physician
  • emergency department
  • Saudi Arabia

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