Organization specific predictors of job satisfaction: findings from a Canadian multi-site quality of work life cross-sectional survey

Paul Krueger, Kevin Brazil, Lynne Lohfeld, H Gayle Edward, David Lewis, Erin Tjam

Research output: Contribution to journalArticlepeer-review

85 Citations (Scopus)


BACKGROUND: Organizational features can affect how staff view their quality of work life. Determining staff perceptions about quality of work life is an important consideration for employers interested in improving employee job satisfaction. The purpose of this study was to identify organization specific predictors of job satisfaction within a health care system that consisted of six independent health care organizations.

METHODS: 5,486 full, part and causal time (non-physician) staff on active payroll within six organizations (2 community hospitals, 1 community hospital/long-term care facility, 1 long-term care facility, 1 tertiary care/community health centre, and 1 visiting nursing agency) located in five communities in Central West Ontario, Canada were asked to complete a 65-item quality of work life survey. The self-administered questionnaires collected staff perceptions of: co-worker and supervisor support; teamwork and communication; job demands and decision authority; organization characteristics; patient/resident care; compensation and benefits; staff training and development; and impressions of the organization. Socio-demographic data were also collected.

RESULTS: Depending on the organization, between 15 and 30 (of the 40 potential predictor) variables were found to be statistically associated with job satisfaction (univariate analyses). Logistic regression analyses identified the best predictors of job satisfaction and these are presented for each of the six organizations and for all organizations combined.

CONCLUSIONS: The findings indicate that job satisfaction is a multidimensional construct and although there appear to be some commonalities across organizations, some predictors of job satisfaction appear to be organization and context specific.

Original languageEnglish
Pages (from-to)6
JournalBMC health services research
Issue number1
Publication statusPublished - 25 Mar 2002


  • Adult
  • Attitude of Health Personnel
  • Communication
  • Community Health Centers
  • Community Health Nursing
  • Decision Making, Organizational
  • Delivery of Health Care, Integrated
  • Female
  • Forecasting
  • Hospitals, Community
  • Humans
  • Job Satisfaction
  • Logistic Models
  • Male
  • Middle Aged
  • Ontario
  • Patient Care Team
  • Personnel Management
  • Residential Facilities
  • Surveys and Questionnaires
  • Journal Article
  • Research Support, Non-U.S. Gov't


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