Performance management technologies and trade union responses: A case study from banking

Research output: Contribution to journalArticlepeer-review

Abstract

Literature in the Performance Management (PM) field champions a shift to more continual forms of worker assessment. Advances in data analytic technologies are claimed to support such developments. However, critical literature finds that PM technologies induce malign consequences for workers and that unions should seek to organise an alternative agenda challenging employers. Based on findings from an action research project in retail and operations banking, the paper considers whether organising enables unions to curb PM technologies’ more malign features.
Original languageEnglish
JournalNew Technology, Work and Employment
Early online date17 Jul 2021
DOIs
Publication statusEarly online date - 17 Jul 2021

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