Primary Health Care Providers' Perspectives: Facilitating Older Patients' Access to Community Support Services

Jenny Ploeg, Margaret Denton, Brian Hutchinson, Carrie McAiney, Ainsley Moore, Kevin Brazil, Joseph Tindale, Amina Wu, Annie Lam

Research output: Contribution to journalArticle

4 Citations (Scopus)
270 Downloads (Pure)

Abstract

The purpose of the study examined in this article was to understand how non-physician health care professionals working in Canadian primary health care settings facilitate older persons’ access to community support services (CSSs). The use of CSSs has positive impacts for clients, yet they are underused from lack of awareness. Using a qualitative description approach, we interviewed 20 health care professionals from various disciplines and primary health care models about the processes they use to link older patients to CSSs. Participants collaborated extensively with interprofessional colleagues within and outside their organizations to fi nd relevant CSSs. They actively engaged patients and families in making these linkages and ensured follow-up. It was troubling to fi nd that they relied on out-of-date resources and ineffi cient search strategies to fi nd CSSs. Our fi ndings can be used to develop resources and approaches to better support primary health care providers in linking older adults to relevant CSSs. 
Original languageEnglish
Number of pages14
JournalCanadian Journal on Aging
Early online date26 Sep 2016
DOIs
Publication statusPublished - 26 Sep 2016

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