Test yöneticileri tarafindan algilandigi sekliyle yazilim hata raporlarinin kalitesi: Endüstriyel bir vaka çalismasi

Translated title of the contribution: Quality of software defect reports as perceived by test managers: An industrial case study

Vahid Garousi, Kadir Herkiloglu, Adem Çaglar, Aydin Akkaya, Kemal Ergezer, Onur Sertel, Serap Idinak

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Abstract

In the context of an industry-Academia collaboration in the scope of test process improvement, the authors noticed a need to assess the usage, usefulness and quality of defect reports. The objective was to assess the quality defect reports and also to pinpoint improvement areas in defect reports to increase developers' effectiveness in fixing defects. To address the above needs, we recently conducted a questionnaire-based opinion survey which gathered input from 38 software developers in the context of a large Turkish software and systems company providing global solutions in the areas of defense and IT, and reported the results in a previous recent paper. To complement our previous study (opinions of developers), we conducted another survey, this time among a set of five test managers. We report and analyze the results of the managers' survey in the current study and compare them to the previous results (opinions of developers). Analysis of results from both surveys has helped us to assess the usage, usefulness and quality of defect reports and also to pinpoint the necessary improvement areas in defect reports, for which an improvement effort has already started.

Original languageTurkish
Title of host publicationUlusal Yazılım Mühendisliği Sempozyumu
Pages60-70
Number of pages11
Volume1721
Publication statusPublished - 27 Oct 2016
Externally publishedYes
Event10th Turkish National Software Engineering Symposium, UYMS 2016 - Canakkale, Turkey
Duration: 24 Oct 201626 Oct 2016

Publication series

NameCEUR Workshop Proceedings
ISSN (Print)1613-0073

Conference

Conference10th Turkish National Software Engineering Symposium, UYMS 2016
CountryTurkey
CityCanakkale
Period24/10/201626/10/2016

Keywords

  • Bug reports
  • Defect reports
  • Industrial case study
  • Quality assessment

ASJC Scopus subject areas

  • Computer Science(all)

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  • Cite this

    Garousi, V., Herkiloglu, K., Çaglar, A., Akkaya, A., Ergezer, K., Sertel, O., & Idinak, S. (2016). Test yöneticileri tarafindan algilandigi sekliyle yazilim hata raporlarinin kalitesi: Endüstriyel bir vaka çalismasi. In Ulusal Yazılım Mühendisliği Sempozyumu (Vol. 1721, pp. 60-70). (CEUR Workshop Proceedings).