Stakeholder salience in public sector value co-creation

Bernadette Best, Sandra Moffett, Rodney McAdam

Research output: Contribution to journalArticle

7 Citations (Scopus)

Abstract

This paper examines key determinants of stakeholder salience and how this impacts value co-creation at different stages and levels of a service context within a consortium of UK non-government inter-sectoral organisations delivering public services. It uses three empirical stages to illustrate how value is conceptualised by different stakeholders at different stages of a service context. It then examines how stakeholder identities, and attributes of stakeholder salience and behaviour impact value co-creation across a network of stakeholders resulting in value gains and/or challenges at different levels. Finally, it offers approaches enabling greater value, through the effective management of stakeholder salience.
Original languageEnglish
Number of pages26
JournalPublic Management Review
Early online date04 Jun 2019
DOIs
Publication statusEarly online date - 04 Jun 2019

Keywords

  • Value co-creation, public value, stakeholder salience, collaboration

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