Teams in call centres: does size make a difference?

Zeenobiyah Hannif, Anthony McDonnell, Julia Connell, John Burgess

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	121-136
Journal	Labour & Industry: a journal of the social and economic relations of work
Volume	23
Issue number	2
DOIs	https://doi.org/10.1080/10301763.2013.820680
Publication status	Published - 2013

Access to Document

@article{afdc2b1eeeda433f8123225b76dd6cd7,

title = "Teams in call centres: does size make a difference?",

author = "Zeenobiyah Hannif and Anthony McDonnell and Julia Connell and John Burgess",

year = "2013",

doi = "10.1080/10301763.2013.820680",

language = "English",

volume = "23",

pages = "121--136",

journal = "Labour & Industry: a journal of the social and economic relations of work",