The effect of relationship management on project performance in construction

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    220 Citations (Scopus)

    Abstract

    Few studies to date have paid attention to relationship management when addressing performance problems. To bridge the knowledge gap, a questionnaire survey is conducted to analyze the impact of relationship management on project performance in construction. The analysis reveals that the deterioration of working relationships may increase the likelihood of poor performance. Poor performance can be effectively reduced by improving some aspects of working relationships. Collaborative working contributes to performance improvement, in which long-term collaboration is more effective than short-term collaboration. In addition to the questionnaire survey, a series of expert interviews provide a deeper insight into effective relationship management.
    Original languageEnglish
    Pages (from-to)188-198
    Number of pages11
    JournalInternational Journal of Project Management
    Volume30
    Issue number2
    DOIs
    Publication statusPublished - Feb 2012

    ASJC Scopus subject areas

    • Business and International Management
    • Management of Technology and Innovation
    • Management, Monitoring, Policy and Law

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