The role of emotional reactivity in the development of employee withdrawal behaviours in call centres

Joanne Wilson, N. Chmiel

    Research output: Contribution to conferencePaper

    Original languageEnglish
    Publication statusPublished - Apr 2004
    EventNorthern Ireland Branch of the British Psychological Society's Annual Conference - Portrush, United Kingdom
    Duration: 01 Apr 200401 Apr 2004

    Conference

    ConferenceNorthern Ireland Branch of the British Psychological Society's Annual Conference
    Country/TerritoryUnited Kingdom
    CityPortrush
    Period01/04/200401/04/2004

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