| Original language | English |
|---|---|
| Pages (from-to) | 11-19 |
| Journal | Irish Journal of Management |
| Volume | 24 |
| Issue number | 2 |
| Publication status | Published - 2003 |
Towards a Re-conceptualisation of Service Failure and Service Recovery: A Consumer-Business Perspective
Research output: Contribution to journal › Article › peer-review