Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns

Patrick McCole, Elaine Ramsey, John Williams

Research output: Contribution to journalArticle

199 Citations (Scopus)

Abstract

The research examines the relationships between three common trust considerations (vendor, Internet and third parties) and attitudes towards online purchasing. The study incorporates privacy and security concerns as a moderating variable and finds that these relationships vary depending on the level of concerns a consumer has when purchasing online. The study suggests that "fears" surrounding the Internet as a place to do business still hinder the use of it for e-commerce purposes, but that the presence of a reputable agent might in some manner mitigate this risk. In the context of business to consumer relationships trust in the vendor is important for the consumer to accept any risk associated with a transaction. Theoretical implications for online customer behavior theory are also discussed. © 2009 Elsevier Inc.
Original languageEnglish
Pages (from-to)1018-1024
Number of pages7
JournalJournal of Business Research
Volume63
Issue number9-10
DOIs
Publication statusPublished - Sep 2010

ASJC Scopus subject areas

  • Marketing

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