Usage, usefulness and quality of defect reports: An industrial case study

Vahid Garousi, Ebru Göçmen Ergezer, Kadir Herkiloǧlu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Abstract

In the context of an industry-academia collaboration in the scope of test process improvement, there was a need to assess the usage, usefulness and quality of defect reports. The objective was to assess the extent to which each field of a defect report (e.g., product name, version number) is read/used by developers, ensuring that efforts spent into writing those fields are worthwhile, and also to pinpoint improvement areas in defect reports to increase developers' effectiveness in fixing defects. To address those needs, we conducted a questionnaire survey which gathered input from 38 software developers in the context of a large Turkish software and systems company providing global solutions in the areas of defense and IT. Analysis of survey results helped us to determine the usage and usefulness of various defect report fields and also to pinpoint the necessary improvement areas in defect reports, out of which an improvement effort has already started.

Original languageEnglish
Title of host publicationProceedings of the 20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016
PublisherAssociation for Computing Machinery
Volume01-03-June-2016
ISBN (Electronic)9781450336918
DOIs
Publication statusPublished - 01 Jun 2016
Externally publishedYes
Event20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016 - Limerick, Ireland
Duration: 01 Jun 201603 Jun 2016

Conference

Conference20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016
CountryIreland
CityLimerick
Period01/06/201603/06/2016

Keywords

  • Assessment
  • Bug reports
  • Defect reports
  • Industrial case study
  • Quality
  • Usage
  • Usefulness

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

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  • Cite this

    Garousi, V., Ergezer, E. G., & Herkiloǧlu, K. (2016). Usage, usefulness and quality of defect reports: An industrial case study. In Proceedings of the 20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016 (Vol. 01-03-June-2016). [a39] Association for Computing Machinery. https://doi.org/10.1145/2915970.2916009