Review of studies on relationship management in construction projects

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    Relationship management, as a “soft” management approach, has a crucial meaning for the success of construction projects. Researchers have gradually realised the significance of relationship management in construction projects since the second half of the 1990s. There appears to be lack of a systematic literature review on relationship management in construction projects. To bridge the gap, this paper analyses the previous research efforts of relationship management in construction projects by critically reviewing the retrieved papers published from 1994 to 2017. Four research topics relating to this field are determined, including (1) different perspectives of exploring relationship management; (2) key influencing factors of relationship management; (3) impacts of relationship management on construction project performance;
    and (4) characteristics of relationship management, especially in large construction projects. The paper provides insights into relationship management in construction projects with complex and dynamic nature. It is found that the researchers have begun to utilise social network analysis (SNA) to deal with the complexity of relationship management. Besides the dynamics of relationship management deserves efforts in the future research.
    Original languageEnglish
    Publication statusPublished - 06 Sep 2018
    EventInternational SEEDS Conference 2018 - Dublin, Ireland
    Duration: 06 Sep 201807 Sep 2018


    ConferenceInternational SEEDS Conference 2018

      Research areas

    • Relationship management, construction projects, project management, critical review

    ID: 162209077